At Ulani Prep, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return policy below.
Returns
You may request a return within 7 calendar days from the date you receive your order. To be eligible for a return, the item must be:
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Unused and in the same condition that you received it
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In the original packaging, including all accessories, manuals, and documentation
How to Request a Return
To initiate a return, please contact us within 7 days at [email protected] with your order details and reason for return. Our customer support team will guide you through the return process.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days. Please note:
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Refunds will be issued to the original payment method
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Shipping or delivery charges are non-refundable
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery by emailing [email protected] with photos of the issue. We will arrange for a replacement or refund at no extra cost to you.
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. Please check the product description for any such exclusions.
Contact Us
For any questions about refunds or returns, reach out to us at:
[email protected]